Device Setup & Connection

I can’t connect my Garmin watch to the WeGuide app. What should I do?

First, force‑close and reopen WeGuide. Then:

• On your phone, go to Bluetooth Settings and Forget any Garmin pairings.
• On your watch, ensure it isn’t paired elsewhere—if it is, reset its Bluetooth via the watch’s Settings.
• Toggle your phone’s Bluetooth Off, wait a few seconds, then turn it back On.
• Re‑open WeGuide and run the Connect Garmin flow again.

If these steps don’t work, please reach out to your study administrator for help.

I’ve paired successfully, but I don’t see any Garmin data in the app.

That’s expected: WeGuide sends your health data straight to the study backend, not the app UI. To confirm a successful sync:

• Open WeGuide and look at the top of the Home screen.
• Check the Connection Status – it should read “Connected.”
• Verify the Last Sync Time has updated.

If both look good, your data is safely on our servers.

I uninstalled WeGuide—will I lose my data?

Only data collected after your last sync is at risk. To recover lost data:

• Reinstall WeGuide and log back in.
• In your phone’s Bluetooth settings, Forget the Garmin watch.
• Re‑pair the watch in WeGuide and tap Sync immediately.

This pulls down all stored watch data and minimizes gaps.

Was the article missing some information or unclear? Please click on the thumbs down below and let us know how we can improve. Your feedback is always appreciated.