My sleep, steps, or heart‑rate data seems missing. What can I do?
- Press Sync in WeGuide and wait for completion.
- If data remains missing, notify your study administrator to check for incomplete uploads or watch‑side issues.
- Remember: once data reaches our backend, it’s preserved even if the app UI doesn’t immediately reflect it.
How should I wear the watch for best results?
Keep the sensor side flush against your wrist at all times—except when bathing or swimming—to ensure accurate heart‑rate and sleep tracking.
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